Refund policy

Refund & Return Policy

At 365 Day Gifts, we stand behind the quality of our products and want you to have a positive experience with every purchase.

Eligibility for Returns

We accept returns under the following conditions:

  • Items must be unused, unworn, and in original packaging
  • Return requests must be made within 30 days of delivery
  • Proof of purchase (order number) is required

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, we will make it right.

To request a replacement or refund:

Once approved, we will:

  • Send a replacement at no additional cost or
  • Issue a full refund

Non-Defective Returns (Buyer’s Remorse)

If you wish to return an item that is not defective:

  • A 30% restocking fee will apply
  • Customer is responsible for return shipping costs
  • Item must be returned in original condition

Refunds will be processed once the returned item is received and inspected.

Order Cancellations

  • Orders may be canceled within 12 hours of purchase
  • After 12 hours, orders enter processing and cannot be canceled

Shipping Issues & Lost Packages

If your order has not arrived within the estimated delivery timeframe:

If your package is confirmed lost by the carrier, we will:

  • Offer a replacement or
  • Provide a refund

We are not responsible for delays caused by:

  • Incorrect shipping addresses provided by the customer
  • Carrier delays outside of our control

Incorrect Address

If an incorrect address is entered:

  • Customer is responsible for reshipping costs
  • If the item is returned to us, we can reship once fees are paid

Refund Processing

Once your return is received and approved:

  • Refunds are issued to your original payment method
  • Processing time: 3–5 business days (depending on your bank)

Items Not Eligible for Refund

We do not accept returns or refunds for:

  • Items returned after 30 days
  • Used or damaged items (not due to our error)
  • Clearance or final sale items

Contact Us

If you have any questions about your order, contact us at:

Email: three65daygifts@gmail.com